FAQ

Frequently Asked Questions

How do I buy the product?

No registration is required to purchase the product.
Add the selected products to the cart, fill in all the fields and indicate the address where you want to receive the purchased item, as well as choose the payment form.

  • Select the product you want, select the quantity and add to the cart.
  • When all the products are added, click on the top right corner to go to your cart. The button “place order” will appear immediately. Click on the button to go to the order page.
  • Fill in all required fields: name, address, contact information, etc
  • Choose delivery method.
  • Select the payment method.
Is the delivery service free?
  • The cost of delivery of parcels up to 1 kg throughout Tbilisi is 7 GEL.
    Delivery within 3 working days (except Sundays)
  • The standard rate for the delivery of a parcel up to 1 kg in the region is 9 GEL (the price may change depending on the weight of the purchased product and the delivery address). Delivery is made within 3 to 5 days. The courier will deliver the ordered product to the address you specified in the order.
Do you have a delivery service in the regions?

We deliver the purchased products anywhere in Georgia, to any address.
To receive the order, it is necessary to correctly indicate the name and surname, contact number and address, otherwise you will not be able to pick up the parcel.

Can I pick up the order myself?

Yes it is possible if the product you selected is in the branch you want.

You can buy the product in our branches:
Tbilisi, Didi Dighomi, Parnavaz Mepe avenue I
Tbilisi, Gldani, Akaki Vasadze str. 13 (shawarma street)
Batumi, Z. Gorgiladze str. 63 (former Gorki str.)
Telavi, Erekle II Square
Lagodekhi, Zakataladze str. 17

What should I do if the product is damaged during delivery?

In this case, please contact us via online help on FB page or call us on the contact number: 032 206 08 40 (our working hours: 11:00-20:00)

What products does the warranty cover?

Seeds are not guaranteed.
Products in the hardware category are subject to the standard warranty conditions established by the manufacturer.

Can I exchange or return the product?

Yes you can, within 3 days of purchasing the product.
You must provide a receipt or any proof of payment.

How do I cancel the order?

To cancel the order, write to us through the online help on FB page or call us on the contact number: 032 206 08 40 (our working hours are: 11:00-20:00)

The website says that the product is out of stock, can I order it?

Impossible until stock is full.

Can I place an order with a phone call?

You can place your order online through our website in just 60 seconds.
It is also possible to place an order through a phone call or through the FB page.

Contact

For further questions, please contact us

    You can buy the product in our branches:

    Tbilisi, Didi Dighomi, Parnavaz Mepe avenue I
    Tbilisi, Gldani, Akaki Vasadze str. 13 (shawarma street)
    Batumi, Z. Gorgiladze str. 63 (former Gorki str.)
    Telavi, Erekle II Square
    Lagodekhi, Zakataladze str. 17

    Tel: 032 206 08 40

    Mail: [email protected]

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