{"id":9691,"date":"2021-08-25T09:00:10","date_gmt":"2021-08-25T09:00:10","guid":{"rendered":"https:\/\/greenlab.ge\/contact-us\/"},"modified":"2025-12-29T10:24:12","modified_gmt":"2025-12-29T10:24:12","slug":"contact-us","status":"publish","type":"page","link":"https:\/\/greenlab.ge\/en\/contact-us\/","title":{"rendered":"Contact us"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row equal_height=&#8221;yes&#8221; css_animation=&#8221;none&#8221; css=&#8221;.vc_custom_1496926452255{margin-right: -50px !important;margin-left: -50px !important;}&#8221;][vc_column css=&#8221;.vc_custom_1496927710186{border-right-width: 1px !important;padding-top: 20px !important;padding-right: 50px !important;padding-bottom: 10px !important;padding-left: 50px !important;border-right-color: #e8e8e8 !important;border-right-style: solid !important;}&#8221; offset=&#8221;vc_col-lg-6 vc_col-md-6&#8243;]\n\t\t<div id=\"wd-640e349145cd3\" class=\"title-wrapper wd-wpb wd-set-mb reset-last-child  wd-rs-640e349145cd3 wd-title-color-default wd-title-style-default text-left  wd-underline-colored\">\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"title-subtitle  subtitle-color-default font-default subtitle-style-default wd-font-weight- wd-fontsize-xs\">FAQ<\/div>\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h4 class=\"woodmart-title-container title  wd-font-weight- wd-fontsize-l\" >Frequently Asked Questions<\/h4>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t<\/div>\n\t\t\n\t\t\n\t\t<div id=\"wd-61825698b13f0\" class=\"wd-accordion wd-wpb wd-rs-61825698b13f0  wd-style-default wd-titles-left wd-opener-pos-right wd-opener-style-arrow\" data-state=\"first\">\n\t\t\t\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title wd-role-btn wd-active font-text wd-fontsize-s wd-font-weight-600\" data-accordion-index=\"0\" tabindex=\"0\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tHow do I buy the product?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content wd-active\" data-accordion-index=\"0\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<p>No registration is required to purchase a product on the website.<\/p>\n<p>Add the selected products to the cart, specify the address where you want to receive the purchased item and select the form of payment.<\/p>\n<ul>\n<li>Select the product you want, mark the quantity and add it to the cart.<\/li>\n<li>When everything is added, clicking on the top right corner will open the shopping cart. A &#8220;view cart&#8221; button will immediately appear, where you can review the list of products to be purchased and select a delivery service.<\/li>\n<li>After reviewing, click on the &#8220;Place order&#8221; button and you will be taken to the order page.<\/li>\n<li>Fill in all mandatory fields: name, address, contact information, etc<\/li>\n<li>Select your preferred shipping method.<\/li>\n<li>Choose a payment method \u2013 card payment, bank transfer or cryptocurrency payment.<\/li>\n<li>Finally, press the button &#8211; &#8220;Complete order&#8221;<\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title wd-role-btn font-text wd-fontsize-s wd-font-weight-600\" data-accordion-index=\"1\" tabindex=\"0\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tPayment methods\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content\" data-accordion-index=\"1\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<p>You can pay the cost of the order through several methods:<\/p>\n<ul>\n<li>Payment by card<\/li>\n<li>By bank transfer<\/li>\n<li>Cryptocurrency payment<\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title wd-role-btn font-text wd-fontsize-s wd-font-weight-600\" data-accordion-index=\"2\" tabindex=\"0\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tIs the delivery service free?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content\" data-accordion-index=\"2\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n<ul>\n<li>The cost of delivering parcels up to 2 kg within 3 working days in Tbilisi is 7 GEL.<\/li>\n<li>The cost of delivering a parcel up to 2 kg within Tbilisi by the end of the same day is 9 GEL.<br \/>\nIn the case of an express order, the order must be placed before 13:00 in order to receive it by the end of the same day. (except Sunday)<\/li>\n<li>The cost of delivering parcels up to 2 kg in the region is 12 GEL. Delivery takes 3 to 5 days.The courier will deliver the ordered product to the address specified by you in the order.<br \/>\nThe price of delivery of an item heavier than 2 kg is calculated by the combination of the weight of the purchased item and the delivery address in accordance with the courier company&#8217;s tariff.<\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title wd-role-btn font-text wd-fontsize-s wd-font-weight-600\" data-accordion-index=\"3\" tabindex=\"0\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tDo you have a delivery service in the regions?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content\" data-accordion-index=\"3\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<p>We deliver the purchased products anywhere in Georgia, to any address.<br \/>\nTo receive the order, it is necessary to correctly indicate the name and surname, contact number and address, otherwise you will not be able to pick up the parcel.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title wd-role-btn font-text wd-fontsize-s wd-font-weight-600\" data-accordion-index=\"4\" tabindex=\"0\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tCan I pick up the order myself?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content\" data-accordion-index=\"4\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<p>Yes it is possible if the product you selected is in the branch you want.<\/p>\n<p>You must select &#8220;Pick Up in Store&#8221; at checkout.<br \/>\nNote that you should arrange the supplies with the desired branch in advance.<\/p>\n<p>You can buy the product in our branches:<br \/>\nTbilisi, Didi Dighomi, Parnavaz Mepe avenue I<br \/>\nTbilisi, Gldani, Akaki Vasadze str. 13 (shawarma street)<br \/>\nBatumi, Z. Gorgiladze str. 63 (former Gorki str.)<\/p>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title wd-role-btn font-text wd-fontsize-s wd-font-weight-600\" data-accordion-index=\"5\" tabindex=\"0\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tWhat should I do if the product is damaged during delivery?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content\" data-accordion-index=\"5\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<p>In this case, please contact us via online help on FB page or call us on the contact number: 032 206 08 40 (our working hours: 11:00-20:00)<\/p>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title wd-role-btn font-text wd-fontsize-s wd-font-weight-600\" data-accordion-index=\"6\" tabindex=\"0\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tWhat products does the warranty cover?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content\" data-accordion-index=\"6\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<p>Products in the hardware category are subject to the standard warranty conditions established by the manufacturer.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title wd-role-btn font-text wd-fontsize-s wd-font-weight-600\" data-accordion-index=\"7\" tabindex=\"0\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tCan I exchange or return the product?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content\" data-accordion-index=\"7\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<p>Yes, you can<br \/>\nTo view the terms of the product return policy, go to the policy page.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title wd-role-btn font-text wd-fontsize-s wd-font-weight-600\" data-accordion-index=\"8\" tabindex=\"0\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tHow do I cancel the order?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content\" data-accordion-index=\"8\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<p>To cancel the order, write to us through the online help on FB page or call us on the contact number: 032 206 08 40 (our working hours are: 11:00-20:00)<\/p>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title wd-role-btn font-text wd-fontsize-s wd-font-weight-600\" data-accordion-index=\"9\" tabindex=\"0\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tThe website says that the product is out of stock, can I order it?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content\" data-accordion-index=\"9\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<p>Impossible until stock is full.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title wd-role-btn font-text wd-fontsize-s wd-font-weight-600\" data-accordion-index=\"10\" tabindex=\"0\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tCan I place an order with a phone call?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content\" data-accordion-index=\"10\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<p>You can place your order online through our website in just 60 seconds.<br \/>\nIt is also possible to place an order through a phone call or through the FB page.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t[\/vc_column][vc_column css=&#8221;.vc_custom_1496927688909{padding-top: 20px !important;padding-right: 50px !important;padding-bottom: 10px !important;padding-left: 50px !important;}&#8221; offset=&#8221;vc_col-lg-6 vc_col-md-6&#8243;]\n\t\t<div id=\"wd-681c137453388\" class=\"title-wrapper wd-wpb wd-set-mb reset-last-child  wd-rs-681c137453388 wd-title-color-default wd-title-style-default text-left  wd-underline-colored\">\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"title-subtitle  subtitle-color-default font-default subtitle-style-default wd-font-weight- wd-fontsize-xs\">Contact<\/div>\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h4 class=\"woodmart-title-container title  wd-font-weight- wd-fontsize-l\" >For further questions, please contact us<\/h4>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t<div class=\"title-after_title reset-last-child  wd-fontsize-xs\">+995 511 419 953<\/div>\n\t\t\t\n\t\t\t\n\t\t<\/div>\n\t\t\n\t\t[contact-form-7 id=&#8221;10862&#8243;][vc_column_text css=&#8221;&#8221; woodmart_inline=&#8221;no&#8221; text_larger=&#8221;no&#8221;]<strong>You can buy the product in our branches:<\/strong><\/p>\n<p>Tbilisi, Didi Dighomi, Parnavaz Mepe avenue I<br \/>\nMYSEED &#8211; I. Abashidze street 86<\/p>\n<p>Tel: <a href=\"tel:+995511419953\">+995 511 419 953<\/a><\/p>\n<p>Mail: <a href=\"mailto:info@greenlab.ge\">info@greenlab.ge<\/a>[\/vc_column_text][vc_single_image image=&#8221;8275&#8243; parallax_scroll=&#8221;no&#8221; woodmart_inline=&#8221;no&#8221;][vc_column_text woodmart_inline=&#8221;no&#8221; text_larger=&#8221;no&#8221;]<strong>GREENLAB &#8211; More than a growhop!<\/strong>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/2&#8243;][\/vc_column][vc_column width=&#8221;1\/2&#8243;][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row equal_height=&#8221;yes&#8221; css_animation=&#8221;none&#8221; css=&#8221;.vc_custom_1496926452255{margin-right: -50px !important;margin-left: -50px !important;}&#8221;][vc_column css=&#8221;.vc_custom_1496927710186{border-right-width: 1px !important;padding-top: 20px !important;padding-right: 50px !important;padding-bottom: 10px !important;padding-left: 50px !important;border-right-color: #e8e8e8<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-9691","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/greenlab.ge\/en\/wp-json\/wp\/v2\/pages\/9691","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/greenlab.ge\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/greenlab.ge\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/greenlab.ge\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/greenlab.ge\/en\/wp-json\/wp\/v2\/comments?post=9691"}],"version-history":[{"count":0,"href":"https:\/\/greenlab.ge\/en\/wp-json\/wp\/v2\/pages\/9691\/revisions"}],"wp:attachment":[{"href":"https:\/\/greenlab.ge\/en\/wp-json\/wp\/v2\/media?parent=9691"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}